COVID-19 Information and Updates
In New Zealand we are following the advice for Level 3 COVID-19 actions and are now back up and running after no longer accepting orders under Level 4. Please note we may see delivery delays as the country gets back up and running.
In Australia, as the impact from COVID-19 continues to spread across the globe, the Australian state and national governments are issuing work and travel restrictions on a daily basis, which are impacting freight (TIG) ability to meet some of their service commitments. Please bear with us and them.
- Following the New Zealand Government’s announcement to move from Level 4 to 3, we will be reopening New Zealand operations as from Tuesday 28th April 2020. Our non-operational team members will be continuing to work from home and we will continue to have contactless receiving and dispatching of orders along with a blanket rule of no visitors to our Auckland site.
- As of Wednesday 25th March 2020 we shut down our New Zealand operations as per the recommendations made by the New Zealand Government. Our teams are working from home to support our partners and customers, and the rest of our business in any way they can.
As the COVID-19 situation evolves, Bevie is monitoring the developments across the globe and we are acting in a proactive manner to mitigate the impact to our teams and customers.
Here are some key points we’d like to share:
- First and foremost we took early steps this week and have already moved to protect our teams across all our sites. For team members with the ability to do so we have implemented a “Work From Home” policy and are running our Operations (warehousing and manufacturing) with active social distancing and split shifts.
- We may see some supply chain disruptions in the coming weeks as container routing is rebalanced. We are also aware of impending product movement restrictions (mainly in Europe) and are working to minimise these.
- At present, we are fulfilling orders as normal in UK, Europe, USA and Australia.
- Bevie has contingency plans in place with our distribution centres to ensure order fulfilment; however, because of reducing our workforce shifts, we may miss normal shipping SLAs and experience an increase in out-of-stocks. Please bear with us.
- We also know that in some Bevie locations a small number of our customers pickup goods from our Bevie warehouses. Unfortunately we are not going to be able to support customer pickups and everything must be sent via our courier or freight network. Please can you work with your sales representative or our customer service team to facilitate getting shipments.
- Further to this our sales managers are now working from home so will be contacting you over the phone rather than in-store visits.
In addition to the above we are also strictly following any governmental or business industry recommendations involving looking after our people, producing product and servicing customers.
We’re here to support you, our customers through this difficult situation, please stay in touch with us, as we collectively navigate these uncharted waters. As always I would welcome feedback and if you would like please use firstname.lastname@example.org and myself or one of the team will respond. Your ideas on how we support our community of “makers” across the globe are very welcome.
Please be safe, look after yourselves, your family and your communities.
JvR (CEO) and the rest of the Bevie Team